Cancellation/Refund Policies

Thank you for choosing The Ace Decor for your metal wall art needs. We appreciate your business and would like to outline our policies regarding cancellations and refunds.

Cancellation Policy: Once an order is placed with The Ace Decor, it is processed promptly to ensure timely production and delivery of your metal wall art. Unfortunately, due to the customized and made-to-order nature of our products, we do not entertain order cancellations once the order has been confirmed and payment has been processed. We encourage customers to carefully review their orders before completing the purchase.

Refund Policy: At The Ace Decor, we take great care to manufacture and deliver high-quality metal wall art that meets your specifications. Each piece is crafted with precision and attention to detail. As a result of the personalized and bespoke nature of our products, we do not offer refunds once an order has been placed and processed.

I have received a partial item/partial order or an Untenanted/Void packet?
 
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
 
Please do not use the item for which claim is being raised.
 
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
 
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
 
The refund for prepaid/Cash on delivery orders will be done after the investigation
 
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
 Refund will be credited to your account with in 3-6 working days.
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day and within 24 hours of the product being delivered.
You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.

Quality Assurance: We are committed to ensuring that your metal wall art arrives in pristine condition, free from defects or damage. In the unlikely event that you receive a product with manufacturing defects or damage during transit, please contact our customer service team within 4 days of receiving your order. We will work diligently to address the issue and provide a suitable resolution.

Custom Orders: For custom orders, changes or modifications cannot be made once the order is in production. It is important to carefully review and confirm all specifications before finalizing the order.

Order Modifications: Once an order is confirmed, modifications, including changes to the design, size, or shipping address, cannot be accommodated. We recommend reviewing your order details thoroughly before completing the purchase.

Contact Us: If you have any questions or concerns regarding your order, please contact our customer service team at theacedecor@gmail.com. We are here to assist you and ensure your experience with The Ace Decor is exceptional.

Thank you for choosing The Ace Decor. We appreciate your understanding and cooperation with our cancellation and refund policies.